LJ Wildy Ltd
1.1 This Policy outlines how we deal with anti-social behaviour (ASB), including hate incidents or crimes. It applies to all residents, colleagues, and contractors.
1.2 We want to strike a balance between protecting the quiet enjoyment of the community and helping individuals sustain their tenancies.
1.3 Through delivering our services we want to prevent ASB from occurring. We will take action to stop further incidents if they occur.
1.4 Our response to anti-social behaviour will be proportionate to the extent of harm caused (see section 8.2). We will undertake a risk assessment on the potential harm of the ASB on the person making a report.
1.5 Where we use \'you\' and \'your\' in this Policy, we mean our tenants. The terms \'we\', \'our\', and \'us\' mean the landlord as per your tenancy agreement.
2.1 We use the definition of anti-social behaviour in the ASB, Crime and Policing Act 2014, which is:
Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person. Conduct capable of causing nuisance or annoyance to a person in relation to that person\'s occupation of residential premises. Or conduct capable of causing housing-related nuisance or annoyance to any person.
2.2 The term ASB describes actions by an individual or group that unreasonably interfere with (or could) an occupier\'s normal use and enjoyment of their home, garden, or neighbourhood. It may also affect people connected with the property such as our colleagues and contractors.
3.1 Harassment is a specific form of ASB that is targeted at a person or group of people for any reason. We base the definition of harassment on the Equality Act 2010:
Any unwanted behaviour affecting a person\'s well-being or dignity, or creating an intimidating, hostile, degrading, humiliating or offensive environment.
4.1 Hate incidents and hate crimes are acts of violence or hostility directed at people because of who they are or who someone thinks they are. They can cause high levels of harm to individuals, households, and communities.
4.2 A hate incident is when the victim or anyone else thinks it was motivated by hostility or prejudice based on their:
4.3 When hate incidents become criminal offences, they\'re known as hate crimes.
Examples of behaviour we consider to be anti-social:
Examples of behaviour we do not consider to be anti-social:
This is not an exhaustive list and anti-social behaviour is not limited to these examples. The action we take will be based on the circumstances of each case.
6.1 Anyone can report ASB directly to us. You can report ASB by phone, in writing, or via email. If you complain about someone causing ASB, we will not disclose your details to them without your consent.
6.2 We will deal with reports of ASB that affect our tenants or are caused by our tenants (or a person they are responsible for). We will record anonymous reports and take action where we find evidence of ASB.
7.1 When you report ASB, we\'ll consider your needs and the harm the ASB causes you (and others). We will consider the risks to you and work with other agencies to protect your immediate safety, provide you with support, investigate the ASB and take action to stop further incidents.
7.2 We will agree an action plan with you and we will keep you informed of the actions we take.
7.3 We will contact you before we close a case and give our reasons for this.
8.1 We will work in partnership with other agencies such as the police, and use a range of preventative measures, early intervention and legal action to tackle ASB. This includes the full range of tools and powers available to us in the ASB, Crime and Policing Act 2014.
8.2 The actions we take will be proportionate to the:
We\'re not responsible for the behaviour of people causing ASB. If ASB persists, we\'ll consider appropriate further action.
8.3 Where we become aware a person causing ASB needs additional support, we\'ll take reasonable steps to help them access support. When considering action, their needs will be assessed against the impact of their behaviour on others.
8.4 We will not take action where there\'s insufficient evidence. We will support other agencies in taking action where they have the prime responsibility and powers to do so.
8.5 If there is an ongoing police investigation, we may wait to see the outcome of this before taking further action.
9.1 We expect you, and anyone else whose behaviour you are responsible for (including children), not to commit ASB, hate incidents or crimes.
9.2 We expect you to resolve minor disputes with your neighbours.
10.1 We guarantee we\'ll store your information securely in line with our Privacy Policy.
10.2 We may share personal information with other organisations; we may give or receive information. We will make sure information is kept safe and confidential. We will only share information where we have sharing protocols in place and/or confidentiality agreements signed. We will also give information to other organisations where we have to by law.